Two South of Africa hotels win TripAdvisor Awards

In what has become a global platform for guests to review their hotel and restaurant experiences, TripAdvisor has been awarding establishments worldwide based on guest feedback for over a decade. South of Africa is proud to announce that two of their hotels, namely the 5-star Abalone House & Spa and the 4-star Shangri-La Country Hotel & Spa, are recipients of the 2019 TripAdvisor Certificate of Excellence.

This makes Abalone House’s 8th consecutive win since receiving its first award in 2012, and also makes it Shangri-La’s fifth award, having received this honour for 4 years in a row from 2012 – 2016. 

The interiors of the main building at Shangri-La

“It is a welcome return for Shangri-La,” says Managing Director Stef Venter, “considering the tremendous changes we have brought about at the hotel these past two years.” Shangri-La’s hotel rooms are currently being renovated following the completion of its main building and bar earlier this year. “It shows that our guests appreciate what we’ve done to enhance their experience; and it has taken Shangri-La to a new level of decadence.”

The iconic façade of Abalone House & Spa

Team Abalone House is just as thrilled with its award, and General Manager Dirk Jansen said that “despite our remote location on the West Coast, guests still take the 90 minute journey from Cape Town for a getaway of luxury and spoils. We love taking care of our guests and every review we receive on TripAdvisor is both heart-warming and inspiring to the entire team here in Paternoster.”

Trip Advisor 2014 Winner Shangri-La

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The Shangri-La team

“We’ve done it again!” exclaims General Managers Ken Strydom from Shangri-La Country Hotel in Modimolle.  The hotel has been awarded with yet another Trip Advisor Award of Excellence for 2014.

The award, being the 2nd for Shangri-La, honours hotels that have received a constant stream of positive scores with a rating of 4 out of 5 and higher.  “We’re thrilled,” says Managing Director Johan Jansen van Vuuren.  “When we received our first award in 2013, I was delighted.  Then it happened again!  To receive it is a true honour and a reflection of the hard work and effort we have put in to our guest satisfaction and customer service.  It’s remarkable and we are so grateful that our guests made this happen!”

According to the marketing team, the amount of guest reviews have increased tremendously during the past year.  The most popular platform for our group is Trip Advisor, and South of Africa takes pride in responding to each of our guests reviews as within 24 – 48 hours.  We value our guests feedback and use this as a tool to ensure that our customer service is of the highest standard.