“We’ve done it again!” exclaims General Managers Ken Strydom from Shangri-La Country Hotel in Modimolle. The hotel has been awarded with yet another Trip Advisor Award of Excellence for 2014.
The award, being the 2nd for Shangri-La, honours hotels that have received a constant stream of positive scores with a rating of 4 out of 5 and higher. “We’re thrilled,” says Managing Director Johan Jansen van Vuuren. “When we received our first award in 2013, I was delighted. Then it happened again! To receive it is a true honour and a reflection of the hard work and effort we have put in to our guest satisfaction and customer service. It’s remarkable and we are so grateful that our guests made this happen!”
According to the marketing team, the amount of guest reviews have increased tremendously during the past year. The most popular platform for our group is Trip Advisor, and South of Africa takes pride in responding to each of our guests reviews as within 24 – 48 hours. We value our guests feedback and use this as a tool to ensure that our customer service is of the highest standard.